Next-Gen AWS Managed Services,
Powered by AgenticOps.
We run and optimize your AWS environment with proactive oversight, security and compliance, embedded FinOps, and architect-led governance.
EPI-USE is a Validated AWS Managed Service Provider delivering enterprise cloud operations across monitoring, security, financial governance, and automation. We operate as an extension of your organization, aligning engineering execution with business accountability.
Is Your Cloud Holding You Back?
Cloud adoption was supposed to simplify IT. Instead, many organizations now manage sprawling environments, rising costs, and increasing security pressure. The question isn't whether to use an MSP. It's what kind.
Unpredictable Cloud Costs
Without embedded FinOps, AWS spend outpaces value. Engineering priorities focus on delivery speed, Finance sees bills but not workloads, and accountability is siloed, leaving waste to accumulate and margins to erode.
Traditional MSP Limitations
If your MSP measures success by ticket closure and uptime alone, the model is reactive by design. Modern cloud demands lifecycle ownership across design, build, operate, and optimize, not just keep the lights on.
Reactive Security Posture
Alert-based monitoring isn't enough for distributed, Multi-AZ architectures. Without observability, AIOps, and automated remediation, security incidents become 2 AM fire drills, and repeat incidents go unresolved.
Governance at Scale
As environments grow, informal decision-making becomes a liability. Without a Cloud Center of Excellence, clear RACI models, and structured service reviews, standards erode and risk accumulates.
What Our AWS Managed Services Cover
Our AWS managed services span the full operational lifecycle, from 24/7 resilience and security to FinOps, automation, and modernization, so you never face a cloud issue alone.
Monitoring & Operational Resilience
Proactive, 24/7 monitoring and rapid incident resolution across infrastructure and the application layer, with resilience built in.
- Full-stack observability across infrastructure and applications
- 24/7 incident management with root cause analysis
- Support for leading managed and self-managed databases
- Backups, disaster recovery, and RTO/RPO testing
Security, Risk & Compliance
Continuous threat detection, compliance, and remediation under the AWS Shared Responsibility Model, without building an in-house SOC.
- AWS-native and third-party security tooling (such as GuardDuty, Security Hub, WAF)
- IAM governance, access reviews & patching
- Control mapping & audit-ready reporting
- SOC 2, HIPAA, PCI-DSS alignment
FinOps & Cost Governance
Cloud is a financial operating model, not just infrastructure spend. Our FinOps framework runs as a continuous discipline across four stages.
- SEE: cost visibility, spend trends, and variance review
- SAVE: rightsizing, idle resource cleanup, storage optimization
- PLAN: budgeting, forecasting, Savings Plan and RI advisory
- RUN: cost governance embedded in the monthly service review
DevOps, Automation & AI Operations
Accelerate delivery and reduce manual toil with Infrastructure as Code, CI/CD, and AI-augmented operations under human oversight.
- Infrastructure as Code and CI/CD (such as Terraform, CloudFormation)
- Landing Zone & Control Tower governance
- AIOps anomaly detection & automated runbooks
- Predictive scaling & performance tuning
Modernization, Data & GenAI
Move beyond run operations with modernization, migration, and secure data and GenAI enablement on your AWS foundation.
- Application modernization & re-platforming
- Migration & Well-Architected remediation
- Data lake, warehouse & analytics management
- Secure GenAI enablement (such as Amazon Bedrock)
AgenticOps
Agentic operations bring AI agents that detect, triage, and help resolve routine issues, always under human oversight. Available in our Agentic package.
- Earlier anomaly detection
- Automated routine remediation
- Human-in-the-loop for sensitive changes
- Value tracked in your FinOps reporting
AWS Managed Services Packages
Whether you're managing cloud-native applications or enterprise-scale infrastructure, we have a package designed for your stage of growth.
Essentials
Designed for growing organizations
- ✓ 24/7 Monitoring & Alerting
- ✓ Incident Management (P1-P4)
- ✓ Security & Compliance Monitoring
- ✓ Backups & DR Management
- ✓ FinOps Governance (Monthly)
- ✓ Audit & ITIL (Client Central)
- – AI-Augmented Operations
- – Application-Layer Observability
- – Dedicated Technical Contact (SPoC)
- – AWS Countdown Support
- – Architect-Led Governance & CAB
- – AgenticOps
- – Modernization & GenAI Advisory
- – Custom SLAs
Next-Gen
Designed for scaling businesses
- ✓ 24/7 Monitoring & Alerting
- ✓ Incident Management (P1-P4)
- ✓ Security & Compliance Monitoring
- ✓ Backups & DR Management
- ✓ FinOps Governance (Weekly)
- ✓ Audit & ITIL (Client Central)
- ✓ AI-Augmented Operations
- ✓ Application-Layer Observability
- ✓ Dedicated Technical Contact (SPoC)
- ✓ AWS Countdown Support
- – Architect-Led Governance & CAB
- – AgenticOps
- – Modernization & GenAI Advisory
- – Custom SLAs
Agentic
Designed for complex enterprise environments
- ✓ 24/7 Monitoring & Alerting
- ✓ Incident Management (P1-P4)
- ✓ Security & Compliance Monitoring
- ✓ Backups & DR Management
- ✓ FinOps Governance (Real-Time Dashboards)
- ✓ Audit & ITIL (Client Central)
- ✓ AI-Augmented Operations
- ✓ Application-Layer Observability
- ✓ Dedicated Technical Contact (SPoC)
- ✓ AWS Countdown Support
- ✓ Architect-Led Governance & CAB
- ✓ AgenticOps (Human-Governed)
- ✓ Modernization & GenAI Advisory
- ✓ Custom SLAs
Traditional MSP vs EPI-USE
The difference between keeping the lights on and running an optimized, governed cloud.
| Capability | Traditional MSP | EPI-USE |
|---|---|---|
| Operating model | Reactive, ticket-driven | Proactive, outcome-based |
| Cost management | Monthly bill, little insight | Embedded FinOps (SEE, SAVE, PLAN, RUN) |
| Automation & AI | Manual, script-based | AgenticOps: AI-augmented, human-governed operations |
| Governance | Ad hoc | Architect-led CAB and regular service reviews |
| AWS relationship | Standard support tiers | Premier Tier partner with AWS Countdown access |
| SAP on AWS | Rarely supported | Deep SAP expertise and AWS SAP Competency |
Why Choose EPI-USE as Your AWS Managed Service Provider
There are over 160,000 AWS partners worldwide. Here is why leading organizations choose EPI-USE, one of a select few Validated AWS MSP Partners, to run their most critical cloud environments.
Proactive Oversight
AI-augmented detection catches issues before they impact operations.
Advisory Access
Architect-led change control and specialist governance.
Cost Governance
FinOps under our SEE, SAVE, PLAN, RUN model.
Continuous Improvement
AI adoption and reviews turn operational data into ongoing gains.
Built on Deep SAP Expertise
As the world's largest independent SAP HR/Payroll specialist and holder of the AWS SAP Consulting Competency, we manage SAP-on-AWS environments with a depth few providers can match, including S/4HANA migrations and RISE with SAP. If SAP runs your business, few managed service providers understand it the way we do.
Validated AWS MSP Partner
Earned through rigorous third-party audits of our operational excellence, security, and service delivery. It is the highest bar AWS sets for managed service providers, met by only a select group worldwide.
Outcome-Based, Not Ticket-Based
We measure success by your business results, not ticket volume, and remediate issues before they impact your business. Every engineer is certified at the AWS Solutions Architect level.
AI-Augmented, Human-Governed Operations
AI helps us detect anomalies earlier and automate routine work, while our engineers approve every sensitive change. Full agentic operations are available in our Agentic package.
Architect-Led Governance & Accountability
A named technical point of contact, a Technical Architect-led Change Advisory Board, and transparent bi-weekly and monthly reviews. You always know who is responsible.
FinOps and Transparent Reporting
Every account is continuously optimized for cost, performance, and security, with dashboards, SLAs, and KPIs that show where every dollar goes.
Automation-First, Tool-Agnostic
We automate incidents, patching, and scaling, and integrate with leading observability, monitoring, incident management, and CI/CD tools rather than locking you into any single stack.
AWS Countdown Support
Through our AWS Premier Tier benefits, we embed AWS engineers alongside our own for high-risk events, with direct escalation into AWS service specialists.
Client Central
Our ISO-certified, ITIL-based support platform manages the full lifecycle of incidents and changes, with automation and full audit trails.
Global 24x7 Follow-the-Sun Delivery
100+ certified engineers across the USA, India, LATAM, and South Africa provide seamless follow-the-sun coverage and rapid response in your time zone.
Built for Your Industry's Unique Demands
We bring domain expertise to cloud management, understanding the compliance requirements, data sensitivities, and operational patterns that define your industry.
Healthcare & Life Sciences
HIPAA compliance, PHI protection, and high-availability clinical applications managed with zero tolerance for downtime.
Financial Services
PCI-DSS, SOC 2 compliance, real-time transaction environments, and strict audit trails for the most regulated workloads.
Retail & E-Commerce
Elastic scaling for peak demand, global CDN management, and PCI compliance to keep your storefront fast and secure.
SaaS & Technology
Multi-tenant architecture management, CI/CD optimization, and platform reliability for products your clients depend on.
Government & Public Sector
GovCloud expertise, compliance-ready infrastructure, and mission-critical uptime for agencies that serve the public good.
Media & Entertainment
High-throughput streaming infrastructure and cost-optimized storage at scale for content that moves fast.
From Onboarding to Ongoing Optimization
A proven, staged process that gets your environment under active management, with zero downtime during transition.
Discovery & Assessment
We conduct a thorough AWS Well-Architected Review, identifying risks, optimization opportunities, and the right service tier for your needs.
Onboarding & Baseline
Our engineers deploy monitoring, configure alerting, implement security tooling, and integrate your environment into our operations platform.
AI & Efficiency Opportunities
Once your environment is under management, we identify where AI and automation can improve efficiency, and plan adoption under our AgenticOps approach with human oversight.
Active Management
24/7/365 monitoring, security operations, cost optimization, and AI-augmented improvements, delivered by your dedicated account specialists.
Quarterly Business Reviews
Performance metrics, cost savings, security posture, new AI and automation opportunities, and a roadmap for the quarter ahead.
Trusted by Organizations That Can't Afford Downtime
I chose EPI-USE because they came to the table with experts. I had a real expert telling me what I needed to know about AWS, what it was going to cost me, and what the benefits were going to be.
Brian Benavides, Chief Technology Officer, Truelio
Our internal team was spending 60% of their time on operational toil. Now they're focused on product innovation. EPI-USE manages everything else, proactively, not just reactively.
VP of Engineering, SaaS Platform
Cloud Cost Optimization Service from EPI-USE has saved us a considerable amount of time, costs, and hassle. They have given us excellent advice and guidance. We particularly like the user-friendly reports so we can see our AWS usage at a glance.
Robin Szabo, CEO, Szabo Associates
Trusted by industry leaders across 12 verticals
Success Stories
Real results from organizations that trust EPI-USE with their AWS environments.
Frequently Asked Questions
AWS Support provides platform-level support. Our managed services provide hands-on management of your specific environment: proactive monitoring, optimization, security, and specialists who know your architecture deeply. We also act as your liaison with AWS when needed.
Absolutely. We specialize in taking over existing AWS environments, auditing them against the Well-Architected Framework, and bringing them under active management. We also support greenfield builds from the ground up.
We offer flexible 12, 24, and 36-month agreements. Our clients stay because of results, not contractual obligation. We're confident in the value we deliver.
Most clients are fully onboarded within 3–4 weeks. We've completed emergency onboardings in as few as 5 business days when urgency demands it.
Yes. We specialize in complex AWS Organizations with multiple accounts, regions, and workloads, including AWS Control Tower and Landing Zone implementations. Our SHIP framework ensures safe, structured management at scale.
This is where we truly stand apart. As the world's largest independent SAP HR/Payroll specialist with the AWS SAP Consulting Competency, we manage SAP-on-AWS environments with a depth of expertise no generalist MSP can match, including S/4HANA migrations and RISE with SAP implementations.
Move From Baseline Support to Proactive, Governed Operations
Most environments sit somewhere between firefighting and fully optimized. We meet you where you are and move you forward.
Reactive
Manual monitoring, break-fix support, and costs that are hard to predict.
Managed
24/7 coverage, defined ITIL processes, and clear cost visibility.
Optimized
Automation and FinOps embedded, application-layer observability, and architect-led governance.
Agentic
AI-augmented operations, modernization, and data and GenAI creating new value.
Not sure where you sit? Request to talk to an AWS Expert.