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AWS Managed Service Provider Partner

AWS Managed Services
Powered by AgenticOps

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42+ Years of enterprise expertise
100+ AWS certified engineers
200+ AWS certifications
24/7/365 Global support coverage
12+ Industries served

Clients who trust us with AWS.

Allbirds City of Palo Alto Evosus Truelio Spartan Camera WebOps Medical Logistics Employee Managed Services
What we run for you

Your AWS environment.
Operated end to end.

Six responsibilities, one managed operating model across applications, platforms, data, infrastructure and the network.

Select a responsibility to see how we run it

01Operate

24/7 Monitoring & Support

Proactive 24/7 monitoring and incident response across infrastructure and the application layer.

Observe

Full-stack observability across infrastructure and applications.

Respond

24/7 incident management with clear escalation and root cause analysis.

Operate

Support for leading managed and self-managed databases.

Tune

Capacity, performance and operational health reviewed continuously.

Faster recovery. Clear ownership. Better operational resilience.

24/7 operational visibility

02Secure

Security & Compliance

Continuous threat detection, access governance, remediation and compliance support under the AWS Shared Responsibility Model.

Detect

AWS-native and third-party security tooling monitored continuously.

Govern

IAM governance, access reviews and controlled privileged access.

Remediate

Patching and security findings moved into owned action.

Assure

Control mapping and audit-ready reporting for SOC 2, HIPAA and PCI-DSS alignment.

Continuous protection. Clear controls. Audit-ready evidence.

Security, risk & compliance

03Protect

Resilience Management

Backups, disaster recovery and recovery objectives are managed as an operational discipline, with testing built in.

Backup

Backup coverage, policy and operational health managed continuously.

Recover

Recovery readiness aligned to defined RTO and RPO targets.

Test

RTO/RPO testing and recovery exercises validate readiness.

Improve

Findings from tests feed resilience improvements.

Known recovery posture. Tested resilience. Less uncertainty during disruption.

Backup · DR · RTO/RPO

04Optimize

FinOps & Cloud Cost Optimization

FinOps runs continuously: visibility, savings, planning and governance become part of the service rhythm.

SEE

Cost visibility, spend trends and variance review.

SAVE

Rightsizing, idle-resource cleanup and storage optimization.

PLAN

Budgeting, forecasting, Savings Plan and RI advisory.

RUN

Cost governance embedded in the recurring service review.

Lower waste. Better predictability. Financial accountability.

SEE → SAVE → PLAN → RUN

05Automate

AgenticOps / SRE & DevOps

Infrastructure as Code, CI/CD, governed platform patterns and automated runbooks reduce manual effort and improve consistency.

Build

Infrastructure as Code and CI/CD for repeatable delivery.

Govern

Landing Zone and Control Tower governance.

Automate

AIOps anomaly detection and automated runbooks.

Tune

Predictive scaling and performance tuning.

Less toil. Safer repetition. Faster delivery.

Engineering & automation

06Evolve

Architecture & Modernization

Modernization, migration, architecture remediation, data and GenAI enablement extend the managed service into continuous evolution.

Modernize

Application modernization and re-platforming.

Remediate

Migration and Well-Architected remediation.

Data

Data lake, warehouse and analytics management.

GenAI

Secure GenAI enablement on the AWS foundation.

A platform that keeps improving, not just running.

Modernize · data · GenAI
Why EPI-USE

An extension of your operation,
not a ticket queue.

Shared people. Shared context. One operating rhythm.

Your organization

Business · Applications · Security
People
Applications
Security
Business goals
One operating model

EPI-USE

Operations · Architecture · FinOps
Operations
Architecture
FinOps
Automation
  1. 01Automation-firstLess toil, safer repetition
  2. 02Architect-led governancePeople own the risk
  3. 03AWS, SAP & FinOps depthCertified and competency-backed
AgenticOps for managed services

Agents built into the MSP operating model.

Architecture, criticality and operational history are loaded first.

Specialized MSP agents

Six agents. Shared operating context.

Operations AgentTriage · remediation
Security AgentFindings · response
FinOps AgentCost · anomalies
Compliance AgentControls · evidence
Support AgentRequests · context
Resilience AgentBackup · recovery
Client Central · ITSM

One control plane.
Every workflow visible.

Operations, change, governance and visibility run through the same service-management layer.

01 · Run

Operations

Proactive and responsive

  • Event Management
  • Alert Management
  • Incident Management
02 · Change

Change & Fulfillment

Controlled and efficient

  • Change Management
  • Service Requests
  • Access Requests
03 · Control

Governance

Assurance and compliance

  • Problem & RCA
  • SLA Timers
  • Priority Levels · P1–P4
04 · See

Visibility

Insight and transparency

  • Dashboards & Reports
  • Knowledge Base
  • Email Integration
Client CentralShared ITSM control plane

OperationsActive service lane

  • Structured workflows
  • Full audit trail
  • Response visibility
  • Operational accountability
From reactive to agentic operations

Move from reacting to problems to staying ahead of them.

A more intelligent way to run and optimize your AWS environment.

  1. 01 Reactive Problems find you. Manual monitoring. Break-fix response.
  2. 02 Managed We see and respond. 24/7 coverage. Clear ownership. Proven processes.
  3. 03 Next Gen We anticipate and automate. Observability, FinOps and automation built in.
  4. 04 Agentic The operation thinks ahead. AI agents analyze, recommend and act. Architects govern.

Proactive. Automated. Architect-governed.

Managed services packages

Coverage that scales
with your environment.

Same operating model throughout. What changes is governance depth, automation and the clock.

Essentials

For growing organizations
Incident response 2hours
  • 24/7 monitoring & alerting
  • Incident management (P1–P4)
  • Security monitoring + backup/DR
  • Monthly FinOps + ITIL governance
Request an assessment
Most chosen

Next Gen

For scaling businesses
Incident response 1hour
  • Everything in Essentials
  • Application-layer observability
  • Weekly FinOps + dedicated technical contact
  • AI supported operations + AWS Countdown
Request an assessment

Agentic

For complex enterprise environments
Incident response 30minutes
  • Everything in Next Gen
  • Architect governance + CAB
  • Human-governed AgenticOps
  • Live FinOps, modernization advisory, custom SLAs
Contact sales
Onboarding

Under management in three to four weeks.

01
Week 1–2 Discovery & assessment
02
Week 3–4 Onboarding & baseline
03
Then Stabilize & automate
04
Ongoing Operate & improve
Proof in production

Client outcomes.

01 / 19
FAQ

Before you
move.

What is the difference between AWS Support and EPI-USE Managed Services?

AWS Support provides platform-level support. EPI-USE provides hands-on management of your specific environment, including proactive monitoring, optimization, security and specialists who know your architecture. We also act as your liaison with AWS when needed.

Can you manage an AWS environment we have already built?

Yes. We take over existing environments, assess them against AWS Well-Architected practices and bring them under active management. We also support greenfield environments.

What does it mean to be an AWS Validated MSP?

AWS MSP validation is earned through a rigorous third-party audit of technical capabilities, operational practices and business health. EPI-USE is part of a highly selective group of AWS Partners globally that have achieved this validation, demonstrating our ability to manage and optimize AWS environments across the full cloud lifecycle.

Across the AWS Partner Network worldwide, only a small group hold MSP validation.

Do you support multi-account AWS Organizations?

Yes. EPI-USE supports complex AWS Organizations with multiple accounts, regions and workloads, including multi-account governance and landing zone patterns.

What about SAP workloads on AWS?

EPI-USE combines deep SAP experience with the AWS SAP Services Competency, including SAP on AWS operations, S/4HANA migrations and RISE with SAP scenarios.

How are EPI-USE Managed Services backed by AWS Support?

Through AWS Partner-Led Support (PLS), EPI-USE acts as your primary support provider while working directly with AWS when deeper platform expertise or escalation is required. You get one support relationship, with EPI-USE managing the issue end to end.

Start with clarity

Request a Cloud
Maturity Assessment.

  • Where the environment stands today
  • Security, cost and resilience gaps ranked by impact
  • A practical operating plan, not a sales deck

We typically respond within one business day, or email aws@epiuse.com.